Please note that the concierge service is not available for all retail partners.
If you have the option to 'buy now' on a product page
The transaction will show “Soxy” on your bank statement.
Please note that for any amendments, cancellations, or returns, you will need to contact the retailer directly. To do so, visit the Customer Care section on the retailer's website to get their contact information. When communicating with the retailer, be sure to include your order reference number, full name, email address used to place the order, and billing address."